House Sponsors: HOWARD. Short description: PUB AID CD-CUSTOMER SERVICE Synopsis of Bill as introduced: Amends the Illinois Public Aid Code. Provides that the Department of Human Services and the Department of Public Aid shall require that each caseworker has training on and access to current policies as well as training on interviewing and case management skills. Provides that each local office shall provide information and forms for appeals and grievances and that the Departments shall establish pilot projects for extended office hours. Provides that the Department of Human Services shall establish a customer service review process in the Temporary Assistance for Needy Families program with procedures for termination for non-cooperation. Provides that the Department shall establish an ongoing statewide customer service advisory council to monitor customer service and annually make customer service recommendations to the Secretary of the Department of Human Services and to the Governor. FISCAL NOTE (Department of Human Services) Total estimated increased cost is $4,527,600. Last action on Bill: SESSION SINE DIE Last action date: 01-01-09 Location: House Amendments to Bill: AMENDMENTS ADOPTED: HOUSE - 0 SENATE - 0 END OF INQUIRY Full Text Bill Status