TITLE 89: SOCIAL SERVICES CHAPTER IV: DEPARTMENT OF HUMAN SERVICES SUBCHAPTER d: HOME SERVICES PROGRAM PART 677 CUSTOMER RIGHTS AND RESPONSIBILITIES The General Assembly's Illinois Administrative Code database includes only those rulemakings that have been permanently adopted. This menu will point out the Sections on which an emergency rule (valid for a maximum of 150 days, usually until replaced by a permanent rulemaking) exists. The emergency rulemaking is linked through the notation that follows the Section heading in the menu. View Entire Part SUBPART A: CUSTOMER RIGHTS Section 677.10 Assurance of Customer Rights Section 677.20 Nondiscrimination Section 677.30 Confidentiality of Information Section 677.40 Freedom of Choice Section 677.50 Referral Section 677.60 Application Section 677.70 Notice of Action Section 677.80 Appeal of an Action Taken by HSP Section 677.90 Repayment of Assistance Section 677.100 Customer Bill of Rights SUBPART B: CUSTOMER RESPONSIBILITIES Section 677.200 Customer Responsibilities

AUTHORITY: Implementing Section 3 of the Disabled Persons Rehabilitation Act [20 ILCS 2405/3].

SOURCE: Adopted at 19 Ill. Reg. 5056, effective March 21, 1995; recodified from the Department of Rehabilitation Services to the Department of Human Services at 21 Ill. Reg. 9325; amended at 23 Ill. Reg. 5072, effective April 12, 1999; amended at 28 Ill. Reg. 6449, effective April 8, 2004; amended at 41 Ill. Reg. 8440, effective August 1, 2017; amended at 43 Ill. Reg. 2111, effective January 24, 2019; emergency amendment at 45 Ill. Reg. 4166, effective March 10, 2021, for a maximum of 150 days; amended at 45 Ill. Reg. 10041, effective July 22, 2021; amended at 46 Ill. Reg. 20850, effective December 19, 2022.