Section 756.100  Components of Relay Service

a)         Each telecommunications carrier shall provide intrastate service whereby a person with a hearing or speech disability can communicate with voice telephone users through the use of a trained CA or functionally equivalent technology. At a minimum, relay service shall:

1)         Provide text-to-voice and voice-to-text relay service;

2)         Be capable of communicating with ASCII or Baudot format at any speed generally in use;

3)         Provide speech-to-speech relay service;

4)         Provide Spanish language relay service;

5)         Provide VCO, two-line VCO, VCO-to-TTY, and VCO-to-VCO;

6)         Provide HCO, two-line HCO, HCO-to-TTY, HCO-to-HCO; and

7)         Provide access via the 7-1-1 dialing code to all relay services as a toll free call.

b)         The minimum requirements listed in this Section do not prevent ITAC from offering more relay services, including but not limited to Video Relay Service and Non-English language relay service.

c)         TRS providers are required to provide the following features:

            1)         Call release functionality;

            2)         Speed dialing functionality;

            3)         Three-way calling functionality; and

4)         Answering machine and voice mail retrieval.

(Source:  Amended at 28 Ill. Reg. 6974, effective May 1, 2004)