TITLE 83: PUBLIC UTILITIES CHAPTER I: ILLINOIS COMMERCE COMMISSION SUBCHAPTER f: TELEPHONE UTILITIES PART 736 SERVICE QUALITY REQUIREMENTS APPLICABLE TO WIRELESS ELIGIBLE TELECOMMUNICATIONS CARRIERS The General Assembly's Illinois Administrative Code database includes only those rulemakings that have been permanently adopted. This menu will point out the Sections on which an emergency rule (valid for a maximum of 150 days, usually until replaced by a permanent rulemaking) exists. The emergency rulemaking is linked through the notation that follows the Section heading in the menu. View Entire Part SUBPART A: GENERAL Section 736.100 Application of Part Section 736.105 Definitions Section 736.110 Waiver Section 736.115 Reporting (Repealed) Section 736.120 Enforcement SUBPART B: ENGINEERING Section 736.300 Construction and Maintenance of Plant and Equipment (Repealed) Section 736.305 Emergency Operation Section 736.310 Incorporation of National Codes and Standards (Repealed) SUBPART C: STANDARDS OF QUALITY OF SERVICE Section 736.500 Adequacy of Service Section 736.505 Answering Time (Repealed) Section 736.510 Interoffice Trunks (Repealed) Section 736.515 Dropped Calls and Signal Strength (Repealed) Section 736.520 Service Outages and Notification (Repealed) Section 736.525 Installation Requests - Failure to Provide Service (Repealed) Section 736.530 Trouble Reports (Repealed) Section 736.540 Directory Notification (Repealed) SUBPART D: OTHER WETC REQUIREMENTS Section 736.550 Obligation to Serve (Repealed) Section 736.555 WETC Service Area Section 736.610 Customer Billing (Repealed) Section 736.620 Deferred Payment Agreements (Repealed) Section 736.630 Applicants for Service (Repealed) Section 736.640 Present Customers (Repealed) Section 736.650 Deposits (Repealed) Section 736.660 Discontinuance or Refusal of Service (Repealed) Section 736.670 Illness Provision (Repealed) Section 736.680 Payment for Service (Repealed) Section 736.685 Past Due Bills (Repealed) Section 736.690 Service Restoration Charge (Repealed) Section 736.695 Dispute Procedures (Repealed) Section 736.700 Commission Complaint Procedures (Repealed) Section 736.705 Second Language (Repealed) Section 736.710 Customer Information Booklet (Repealed) Section 736.APPENDIX A Notice of Discontinuance of Service (Repealed) Section 736.APPENDIX B Requirements to Avoid Shutoff of Service in the Event of Illness (Repealed)

AUTHORITY: Implementing Sections 13-101, 13-304, 13-305, and 13-712 and authorized by Section 10-101 of the Public Utilities Act [220 ILCS 5/13-101, 13-304, 13-305, 13-712, and 10-101].

SOURCE: Adopted at 32 Ill. Reg. 18935, effective December 1, 2008; amended at 38 Ill. Reg. 21064, effective October 23, 2014; amended at 41 Ill. Reg. 4737, effective April 19, 2017; amended at 47 Ill. Reg. 1667, effective January 18, 2023.