TITLE 83: PUBLIC UTILITIES CHAPTER I: ILLINOIS COMMERCE COMMISSION SUBCHAPTER c: ELECTRIC UTILITIES PART 411 ELECTRIC RELIABILITY The General Assembly's Illinois Administrative Code database includes only those rulemakings that have been permanently adopted. This menu will point out the Sections on which an emergency rule (valid for a maximum of 150 days, usually until replaced by a permanent rulemaking) exists. The emergency rulemaking is linked through the notation that follows the Section heading in the menu. View Entire Part SUBPART A: GENERAL Section 411.10 Purpose Section 411.20 Definitions Section 411.30 Applicability of Subpart B Section 411.40 Applicability of Subpart C Section 411.50 Commission Design of Customer Survey SUBPART B: REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES Section 411.100 Reliability Obligations Section 411.110 Record-Keeping Requirements Section 411.120 Notice and Reporting Requirements Section 411.130 Interruption Cause Categories Section 411.140 Reliability Review Section 411.150 Modification or Exemption Section 411.160 Format and Disclosure of Reports Section 411.170 Exclusions Section 411.180 System Protection Section 411.190 Approval of Vegetation Management Programs SUBPART C: UTILITIES WITH 1,000,000 OR MORE CUSTOMERS Section 411.200 Specific Record-Keeping Requirements Section 411.210 Specific Notice and Reporting Requirements Section 411.220 Proceedings to Determine Responsibility Under 220 ILCS 5/16-125(e) & (f) Section 411.230 Proceedings to Determine Damages Under 220 ILCS 5/16-125(e) & (f) SUBPART D: ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY Section 411.300 Purpose of Subpart D Section 411.301 Definitions Used in Subpart D Section 411.305 Customer Survey Requirements Section 411.310 General Characteristics of the Customer Survey Section 411.315 Survey Implementation Section 411.320 Format for Results of the Customer Satisfaction Survey Section 411.323 Raw Data Section 411.325 Survey Parameters Section 411.330 Categories of Responses for Survey Questions Section 411.332 Descriptive Statistics Section 411.335 Rating Questions Section 411.340 Yes/No Questions Section 411.345 Categorical Questions Section 411.350 Data Comparisons Section 411.355 Tracking the Results of the Customer Satisfaction Survey Section 411.360 Executive Summary Section 411.TABLE A Causes of Interruptions

AUTHORITY: Implementing Sections 8-401 and 16-125 and authorized by Sections 10-101 and 16-125 of the Public Utilities Act [220 ILCS 5].

SOURCE: Adopted by emergency rulemaking at 22 Ill. Reg. 11177, effective June 10, 1998, for a maximum of 150 days; adopted at 22 Ill. Reg. 20042, effective November 7, 1998; amended at 24 Ill. Reg. 12914, effective September 1, 2000; amended at 44 Ill. Reg. 4598, effective March 4, 2020; amended at 46 Ill. Reg. 5653, effective March 22, 2022.