TITLE 83: PUBLIC UTILITIES CHAPTER I: ILLINOIS COMMERCE COMMISSION SUBCHAPTER b: PROVISIONS APPLICABLE TO MORE THAN ONE KIND OF UTILITY PART 280 PROCEDURES FOR GAS, ELECTRIC, WATER AND SANITARY SEWER UTILITIES GOVERNING ELIGIBILITY FOR SERVICE, DEPOSITS, BILLING, PAYMENTS, REFUNDS AND DISCONNECTION OF SERVICE The General Assembly's Illinois Administrative Code database includes only those rulemakings that have been permanently adopted. This menu will point out the Sections on which an emergency rule (valid for a maximum of 150 days, usually until replaced by a permanent rulemaking) exists. The emergency rulemaking is linked through the notation that follows the Section heading in the menu. View Entire Part SUBPART A: GENERAL Section 280.5 Policy Section 280.10 Exemptions Section 280.15 Compliance Section 280.20 Definitions SUBPART B: APPLICATIONS FOR UTILITY SERVICE Section 280.30 Application Section 280.35 Revert to Landlord/Property Manager Agreements SUBPART C: DEPOSITS Section 280.40 Deposits Section 280.45 Deposits for Low Income Customers SUBPART D: REGULAR BILLING Section 280.50 Billing SUBPART E: PAYMENT Section 280.60 Payment Section 280.65 Late Payment Fee Waiver for Low Income Customers Section 280.70 Preferred Payment Date Section 280.80 Budget Payment Plan SUBPART F: IRREGULAR BILLING Section 280.90 Estimated Bills Section 280.100 Previously Unbilled Service SUBPART G: REFUNDS AND CREDITS Section 280.110 Refunds and Credits SUBPART H: PAYMENT ARRANGEMENTS Section 280.120 Deferred Payment Arrangements Section 280.125 Deferred Payment Arrangements for Low Income Customers SUBPART I: DISCONNECTION Section 280.130 Disconnection of Service Section 280.135 Winter Disconnection of Residential Heating Services, December 1 through March 31 Section 280.140 Disconnection for Lack of Access to Multi-Meter Premises Section 280.150 Disconnection of Master-Metered Apartment Buildings SUBPART J: MEDICAL CERTIFICATION Section 280.160 Medical Certification SUBPART K: RECONNECTION Section 280.170 Timely Reconnection of Service Section 280.180 Reconnection of Former Residential Customers for the Heating Season SUBPART L: UNAUTHORIZED SERVICE USAGE Section 280.190 Treatment of Illegal Taps Section 280.200 Tampering Section 280.205 Non-Residential Tampering Section 280.210 Payment Avoidance by Location SUBPART M: COMPLAINT PROCEDURES Section 280.220 Utility Complaint Process Section 280.230 Commission Complaint Process SUBPART N: INFORMATION Section 280.240 Public Notice of Commission Rules Section 280.250 Second Language Requirements Section 280.260 Customer Information Packet Section 280.APPENDIX A Disconnection Notice Section 280.APPENDIX B Customer Rights Section 280.APPENDIX C Public Notice Section 280.APPENDIX D Disconnection Notice Insert for Residential Gas and Electric Customers

AUTHORITY: Implementing the Small Business Utility Deposit Relief Act [220 ILCS 35] and Sections 8-101, 8-206 and 8-207 of the Public Utilities Act [220 ILCS 5], and authorized by Section 8 of the Small Business Utility Deposit Relief Act and Sections 8-101, 8-207 and 10-101 of the Public Utilities Act.

SOURCE: Rule repealed, new rule adopted at 3 Ill. Reg. 1, p. 102, effective January 6, 1979; emergency amendment at 3 Ill. Reg. 46, p. 65, effective November 16, 1979, for a maximum of 150 days; amended at 4 Ill. Reg. 46, p. 1274, effective November 10, 1980; amended at 6 Ill. Reg. 10917, effective September 7, 1982; amended at 6 Ill. Reg. 13723, effective November 8, 1982; amended at 7 Ill. Reg. 9285, effective July 22, 1983; codified at 7 Ill. Reg. 13218; emergency amendment at 7 Ill. Reg. 14543, effective October 18, 1983, for a maximum of 150 days; amended at 7 Ill. Reg. 13221, effective November 1, 1983; emergency amendment at 7 Ill. Reg. 16667, effective December 1, 1983, for a maximum of 150 days; amended at 8 Ill. Reg. 3664, effective March 15, 1984; emergency amendment at 8 Ill. Reg. 17924, effective September 13, 1984, for a maximum of 150 days; amended at 8 Ill. Reg. 21222, effective October 15, 1984; amended at 9 Ill. Reg. 2268, effective February 8, 1985; amended at 16 Ill. Reg. 11023, effective July 1, 1992; amended at 17 Ill. Reg. 805, effective January 15, 1993; amended at 18 Ill. Reg. 6160, effective May 1, 1994; amended at 18 Ill. Reg. 17974, effective December 15, 1994; emergency amendment at 25 Ill. Reg. 16545, effective December 13, 2001 for a maximum of 150 days; amended at 26 Ill. Reg. 7032, effective May 1, 2002; amended at 27 Ill. Reg. 4527, effective April 1, 2003; emergency amendment at 27 Ill. Reg. 15156, effective September 15, 2003, for a maximum of 150 days; amended at 28 Ill. Reg. 2684, effective February 10, 2004; old Part repealed at 38 Ill. Reg. 21328, and new Part adopted at 38 Ill. Reg. 21331, effective November 1, 2014.